Customer Retention is Growth

We can all agree that retaining a customer is, in fact, growing your business. When the average service sector company will lose 17% to 25% of there existing client revenue annually, any reduction in this % is growth. So, here is the question, "What are you doing, above and beyond providing excellent customer service (which is an expectation of the customer) to strengthen your client relationships? Do tell.....

I am about to give a talk to a group of business owners in Amelia Island, Florida about Social Networks for business

Imagine the growth of your business if everyone you know referred one person to you and you referred one person to them?? NO MORE COLD CALLS !! Hummmmmm....

Just learned about "National Referral Week" check out www.makeareferralweek.com , Pretty cool

To all friends of Ruben Estrada and Estrada Strategies... Check out this web site www.BusinessInsightSeries.com and give me your feedback.

Just had a great Sushi lunch with my daughter who is attending Azusa Pacific University.

Have you read the book "Peak" from Chip Conley? If not go to www.Chipconley.com. If you would like to meet Chip in person, keep October 29th open. More to come. (Pass this onto your friends in your network)