New York public transportation is amazingS

Spending a few days in New York with my wife Lori. yesterday was the Hamptons (lunch @ Lobster Roll is a must do). Today Manhatten and walk the Broklyn bridge.

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Had a great meeting with a potential International Franchise candidate in Dubai. I love growth!

Listen to me on the radio tomorrow morning @ 5:30 am on KTIE 590 a.m. talk radio in the Inland Empire

Customer Retention is Growth

We can all agree that retaining a customer is, in fact, growing your business. When the average service sector company will lose 17% to 25% of there existing client revenue annually, any reduction in this % is growth. So, here is the question, "What are you doing, above and beyond providing excellent customer service (which is an expectation of the customer) to strengthen your client relationships? Do tell.....

I am about to give a talk to a group of business owners in Amelia Island, Florida about Social Networks for business